AI in helpdesk support offers instant, consistent assistance, freeing teams to handle complex issues, reducing wait times, improving efficiency, and enabling proactive, cost-effective customer care.
Read the full articleOutsourced employees or a virtual office with recruited employees.
Recruited employees offer better control, integration, and market insights, while outsourced employees provide flexibility and specialized skills for diverse projects.
Read the full articleFor technical support Germany is rated as the best nearshoring location in Europe – here is why:
Nearshoring to Germany offers a skilled workforce, central European location, and strong infrastructure, making it ideal for technical support operations. Multilingual capabilities, high data protection standards, and political stability further enhance its appeal. Germany’s leadership in technology ensures access to cutting-edge tools, boosting efficiency and reducing costs.
Read the full articleEmployer of Record (EOR) vs Business Process Outsourcing (BPO)
An Employer of Record (EOR) allows companies to hire employees in Germany quickly and legally without establishing a local entity, managing contracts, payroll, and compliance. Business Process Outsourcing (BPO) involves outsourcing specific business functions such as customer service, IT, finance, and HR to third-party providers, helping companies reduce costs and focus on core activities.
Read the full articleProfessional market development requires professional customer service at some point.
Professional market development necessitates efficient customer service. Business Process Outsourcing (BPO) provides local support promptly and at defined costs.
Read the full articleWhy are interim management and outsourcing services booming particularly strongly among foreign companies in Germany?
Interim management and outsourcing services are experiencing a significant boom among foreign firms in Germany.
Read the full articleThe “Blue Angel” environmental certification is becoming more and more important.
Increased environmental awareness is influencing long-term industrial decisions. Public institutions lead the way.
Read the full articleHappy Chinese new year 2024 – year of the dragon.
适时迎接龙年: 我们公司中文资料的预览. A preview of our Chinese company profile – incl. PDF-file download link.
Read the full article桥向欧洲洞察文章之一的节选，由中国外贸商会提供。
桥向欧洲洞察文章之一的节选，由中国外贸商会提供。- an excerpt from one of the BridgeToEurope Insight articles by the Chamber of Foreign Trade in China.
Read the full articleA company representation in the EU – initial decision criteria
Different organizational structures – pros and cons not only for companies affected by BREXIT – but for everybody thinking about an EU company representation.
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