The customer always decides which helpdesk software is used. The only certainty is that a professional helpdesk solution is needed nowadays. Here you can find out why and discover some trends for 2025.
Read the full articleHow the use of AI is improving technical support
AI in helpdesk support offers instant, consistent assistance, freeing teams to handle complex issues, reducing wait times, improving efficiency, and enabling proactive, cost-effective customer care.
Read the full articleFor technical support Germany is rated as the best nearshoring location in Europe – here is why:
Nearshoring to Germany offers a skilled workforce, central European location, and strong infrastructure, making it ideal for technical support operations. Multilingual capabilities, high data protection standards, and political stability further enhance its appeal. Germany’s leadership in technology ensures access to cutting-edge tools, boosting efficiency and reducing costs.
Read the full articleProfessional market development requires professional customer service at some point.
Professional market development necessitates efficient customer service. Business Process Outsourcing (BPO) provides local support promptly and at defined costs.
Read the full article桥向欧洲洞察文章之一的节选，由中国外贸商会提供。
桥向欧洲洞察文章之一的节选，由中国外贸商会提供。- an excerpt from one of the BridgeToEurope Insight articles by the Chamber of Foreign Trade in China.
Read the full article准备进入欧洲市场的中国制造商的问题（附答案）。Questions (with answers) from CN manufacturers planning to enter the European market.
An interview with the AHK (= Chamber of Foreign Trade) Greater China. An interview with the AHK about the most frequently asked questions by Chinese manufacturers before they open a subsidiary in Germany.
Read the full articleFrom Outsourcing to Remote Teams … which option is the best fit?
“Outsourcing” and “Remote Teams” are often chosen working methods. Especially when developing new territories, companies can benefit from the numerous advantages.
Fast, Effective, Scalable, Risk Free, No Long Commitment, are just some of the benefits.
Selling requirements – a checklist for market-entry
Our checklist gives a good overview of the facts typically asked by potential European partners. Check the individual questions critically, for example, to prepare for the first conversation with a possible local distributor.
Read the full articleReplace or supplement passive cyber protection with active cyber protection now.
An “IDS” instead of an antivirus. An “IPS” instead of a firewall. The importance of appropriate IT security systems becomes exponentially more important every year. We use modern IDS systems among other systems. Read more about why …
Read the full articleRegional support – good support listens and responds in the customer’s language
Technical Support can be a positive experience – make it as easy as possible for your customers.
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